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Join Our Team!

Explore a career at eIVF

As a leader in an evolving technology market, eIVF is an exciting and dynamic place to work!   We're looking for dedicated and passionate people to join our team. These are the positions we are seeking to fill at this time.


Implementation Specialist/Account Manager

Practicehwy.com/eIVF seeks an Implementation Specialist/Account Manager to provide customer service and technical support relate to clients for our Electronic Medical Record software applications used in fertility clinic.  You will be working closely with our clients, the eIVF Support Team and Developers to improve our client’s experience. 

Responsibilities Include:

- Assist with implementation of new clients
- Triage incoming client questions/issues and ensure they are tracked until completion
- Manage routine client support activities and resolution of routine to complex client issues and request
- Work with the development team to identify and implement any areas improvement and/or best practices
- Provide project management support for other projects as needed

Qualifications and Education Requirements:
- Strong analytical, planning and multitasking skills
- Ability to develop and maintain deep expertise of PracticeHwy/eIVF products and best practices
- Customer Service oriented, detail oriented,professional attitude
- Excellent written and verbal communication skills
- Strong problem-solving skills, ability to address customer needs and make sound decisions
- Work Ethic, Self-Motivation, and desire to succeed
- College degree or higher
- A minimum of 5 years of IT experience; EMR experience is a plus

Click here to Apply
IT Support Specialist

Practicehwy.com seeks an IT Support Specialist to provide customer service and technical support relate to clients for our Electronic Medical Record software applications used in Infertility Clinics. You will be working closely with our clients, the eIVF Support Team and Developers to improve our client’s experience. 
  
Responsibilities Include:

- Install and configure computer hardware, software, systems, networks, printers and scanners
- Monitor and maintain computer systems and networks
- Respond in a timely manner to service issues and requests
- Conduct needs assessment and troubleshoot issues that arise during implementation and recommend specific solutions such as installation of alternate methods and procedures, changes in processing methods and practices, or redesign of processes and workflow
- Test and evaluate new technology
- Provide ongoing support for eIVF clients,troubleshooting and closing help desk tickets
- Responsibility for problem solving, assessing processes and issues, and collaborating with support and development teams to develop solutions resulting in efficient and functional workflows for eIVF end users
- Provide technical support and troubleshoot problems on local area networks (LAN) and data networks
- Perform other IT duties as a member of the information services department

Qualifications and Education Requirements:
- Bachelor’s degree in Computer Science or equivalent 
- Must have at least one year of programming experience
- Ability to communicate effectively with customers, team members, and management in both written and verbal forms
- Strong organizational skills and project management ability 
- In-depth knowledge and experience with core Microsoft.Net technologies including WPF

Click here to Apply

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